Jay was very responsive and he walked me though the whole entire buying process. I was a first time home buyer and I haven't no idea on how to get a mortgage loan. Jay sent me 3 companies to choose from. He also make sure what I need to do step by step. When we had to compete the offers with 4 other buyers, Jay also helped us wrote the love to seller. We also ran into some title problem and Jay follow up with the seller broker each week.